We know you will may have some questions about our pet lodging and spa services near Saratoga. Below you'll find answers to some of our most frequently asked questions about pet lodging, grooming, daycare, and some of our other services. If you don't find the answer to your question below, please feel free to give us a call and we'll be more than happy to speak with you!
Milton Manor always charges for the day that your pet arrives regardless of the time that you bring your pet in. Please note: Your reservation drop off date counts as Day #1.
Checkout time is 12 noon. If your pet is picked up by noon, you are not charged for the departure morning. If your pet stays later than our 12 noon check out time, you will be charged for the remainder of that day. Our lodging charges are based on a hotel system.
If you drop off your pet on Saturday at 8:00 am and pick him up on Sunday at 11:00 am, it is considered 1 day.
If you drop off your pet on Saturday at 5:00 pm and pick him up on Sunday at 3:00 pm, it is considered 2 days.
A deposit may be required especially during our busiest times of the year such as holidays and school break periods. The receptionist will let you know if you will need to submit a deposit at the time you make your reservation. If one is required, a deposit form will be e-mailed to you and it will need to be filled out and returned to us before your reservation is guaranteed.
Reservations at our facility are limited in most of our lodging styles and we become full very quickly during peak seasons of the year. Many times clients forget that when our facility reaches capacity, we are forced to refuse reservations. When someone with a current reservation cancels, does not show (or adjusts in some cases) last-minute, we often cannot refill the space.
Visit our deposit page for additional information.
Open 7 Days a Week from:
8:00am to 12:00pm
3:00pm to 6:00pm
Monday to Friday
7:00am to 9:00am
4:00pm to 6:00pm
New Years Eve (Open 8 to 12 ONLY)
New Years Day
Friday After Thanksgiving
Dogs are required to be current on their distemper (DHLPP), rabies and bordatella vaccination (canine cough) to lodge with us. Short-muzzled dogs are highly recommended to be current on the Canine Influenza vaccination. However we do recommend that all dogs be vaccinated. The bordatella vaccination (oral form) can be given with us but is highly recommended to have been administered at least 1 week prior to their stay. The distemper, rabies and influenza vaccination must be administered by a veterinarian and thus MUST be done prior to lodging.
Cats are required to be current on their distemper (FVRCP) and rabies vaccinations. Both of these vaccination MUST be administered by a veterinarian prior to lodging.
Canine Cough is a highly contagious respiratory infection in dogs that is similar to the human cold. This virus causes inflammation in the lining of the upper airway and symptoms include a dry spastic cough, runny nose or eyes, and in some cases a slight temperature. These symptoms can last from a few days to a few weeks. Canine Cough is passed around in grooming shops, kennels, vet offices, etc., basically anywhere dogs come into contact with each other.
This virus is air borne and thus it is very easily spreak. It has to be brought into the Manor by someone's dog, in the past. This virus takes between five to ten days to incubate, so sometimes the pet has gone home before the symptoms begin to manifest.
By insisting that every dog have the Bordetella vaccination, we are doing what we can to help keep the virus away from our pet resort and spa. The vaccination is only 70% effective, however, as there are many strains of "Kennel Cough." Although we clean our facilities throughly each day with products designed to eliminate this virus, we regret that we cannot 100% guarantee that your pet will not contract "Kennel Cough".
We highly recommend that this vaccination be given to your pet before he or she arrives at the Manor as it takes approximately 3 days to take full effect. This is especially important for puppies and pets that have never had the vaccination.
We require that the vaccination be boostered every 6 months if given the intranasal form. If given the oral or injectable form of the vaccination, it needs to be boostered every 12 months.
Canine influenza virus (CIV) is a virus that causes a respiratory infection in dogs that is often refereed to as canine influenza. CIV is a relatively new virus, so almost all dogs are susceptible to infection when they are newly exposed because they have not built up a natural immunity.
Most dogs that develop CIV infection have a mild illness, but some dogs get very sick and require treatment. Short-muzzled dogs are especially susceptible to the virus. For more information about canine influenza, check out this article from the CDC that details the key facts, symptoms, treatments and more.
For the well-being of pets lodging with us, we are highly recommending the vaccination for any short-muzzled dog breeds, as the infection tends to be more severe in these breeds. The dog breeds are:
Please note: we are also recommending it for all other breeds at this time. The vaccination is given in a two part series two weeks apart and then boostered annually. Please see your veterinarian for this vaccination, as we do not administer the vaccine while lodging.
Yes, we offer individual a la carte activities from playtime, hiking, cuddle time, story time and tuck in, pictures via text, as well as packages that group our most popular a la carte activities into 3 Star, 4 Star and 5 Star packages. Please call one of our reservation specialists for more information and pricing.
While your dog is lodging at Milton Manor Pet Spa & Resort, they will not play with other dogs unless you have been approved into our doggie daycare program (based on availability - see our daycare page for requirements and information). All other activities added to your pets stay are one-on-one with one of our wonderful caring staff members.
Please bring your pets usual food from home. If you forget to bring food, dogs will be fed Eukanuba Low Residue dry food and cats will be fed Iams Original dry cat food at a cost of $5 per meal. For dogs we prefer that you do not bring a 40 lb. bag of food for a 2 day stay. Please bag each pets meal individually so we know that your pet is being fed properly (dry food only). Please do not label each bag with a specific day unless you have something special in the baggie. Labeling with AM or PM if the baggies have different amounts in them is appreciated. Please keep in mind that if you are scheduled to pick up your pet during our afternoon hours, we will not feed your pet to help reduce the risk of stomach problems from overexcitement or from the car ride home. Pets are fed up to twice daily, morning and afternoon. Additional meals are $5 per feeding. Also see the important links at the bottom of the page for more information.
If your pets can not be fed together, please bring a crate that will stay in their suite that one of the pets can be put into during feeding times. If you do not have a crate, they can not lodge in the same suite.
Indoor Outdoor Rooms & Luxury Suites:
If your pets can not be fed together, please keep in mind that one of the pets will be locked on their outside patio until they have finished their meals, even in the winter months. If you do not want this to occur, please bring a crate that will stay in their suite that one of the pets can be put into during feeding times.
We can not split pets up for feeding times using other suites/rooms or having staff stand in the suite/room.
Other than food, discussed in the questions above, you do not need to bring anything for your pets stay, but you are more than welcome to bring some things from home to make their stay more comfortable. Many clients will bring a dog bed or blanket, toys and treats. Please limit the size of blankets to full size (so they can be washed if needed). Also it is appreciated if bringing a dog bed that the inside of the bed be removed, placed in a garbage bag and placed back in the cover. If your pet has an "accident", we can wash the cover and replace the garbage bag. Many times we can not wash the interior if it is too big, the bean bag type, egg crate type or stuffing without a lining. Please do not bring dog bowls unless your pet will not eat from any other bowl or has an allergy to metal bowls. Many times your pet's bowls will be washed and then forgotten at pick up. Do not bring ceramic or glass bowls for your pets as they can easily break.
WE ACCEPT CASH, CHECKS, VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS AND DEBIT CARDS.
In most cases, clients will pay at pick up. However for long term stays, payment is required at the time of drop off.
Yes, however payment is required at the time of drop off and the discounts are as follows:
14 day to 28 day stay with payment in advance -- receive free activities equal in value to 15% of your stay
29 day or longer stay with payment in advance (maximum 45 days)-- receive free activities equal in value to 20% of your stay
This discount policy is implemented in order to guarantee that pets staying with us for long periods receive one on one individual attention with one of our staff members on a regular basis.
We offer full grooming services, i.e. bath, nails, blow dry and hair cut's Tuesdays, Wednesdays, Thursdays, Fridays and Sundays with Bill and Monday evenings, Tuesday evenings, Wednesday evenings and Saturday's with Nikki. If you simply want a bath, nails and blow dry, this can be done 7 days a week. Appointments are required.
We realize that you are going to be very anxious to reunite with your pet after your time away. We find that it is easier to settle your bill first before bringing your pet out to you. Most pets are very excited and it makes it very difficult to handle your paper work while they want your attention.
Don't forget to bring your leash and collar back with you, as we usually give them back to you at the time of drop off. This prevents them from being lost in a mass of sometimes over 100 other pets leashes.
If you are going to pick up your pet before the original pick up date, be sure to call us the day before so that we can bathe them if you requested this service.
If your departure date is going to be a few days later, please let us know, as in most cases it isn't usually a problem, but we like to know this so we can adjust our reserved spacing and do any bathing at the appropriate time.
If someone else is to pick up your pet for you, please leave us his or her name (for security) and phone number. The bill must be paid at the time of departure. You may pay ahead, leave your credit card number on our file, leave a check with us or your friend, however you wish, but we do not release a pet without payment. (If you are having some personal problems and there are any persons you do not wish us to release your pet to, please make sure we are aware of this).
Please do not give your pet a lot of water or food when they arrive home. Your pet will be excited and may appear very thirsty. The Manor always provides your pet with water. Allow your pet to settle at home for a while before giving him/her any food or water. If you give your pet a lot of water and food, you are running the chance of diarrhea and vomitting due to nerves and excitement.