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Meet Our Staff

All of our staff are Pet CPR & First Aid Certified.



Manager, Customer Service Associate, Pet Attendant, PetTech Pet CPR and First Aid Certified Instructor

Employee since May 1993

Twyla was born and raised locally in Greenfield Center. She started volunteering at the Milton Veterinary Hospital in September 1992 as part of a biology project in High School. She was hired to work at the hospital in May 1993. After graduating in 1995 from Saratoga Springs High School, 9th in her class of 459, she attended Union College with the thought of entering veterinary school or medical school afterward. Twyla continued to work part time while earning her Bachelor of Science degree in Biology in 1999. Twyla decided to take a break from school and started working full time at Milton Manor and began to manage the facility. She loves her job so much she decided that this was what she wanted to do as her career. She learned to groom pets by shadowing a professional groomer and also taking an online course, grooming from 2005 into 2016. She earned her PetTech Pet CPR and First Aid Instructor Certification in May 2017. Twyla looks forward to going to work everyday and plans on staying at Milton Manor indefinitely.



Assistant Manager, Customer Service Associate, Pet Attendant, PetTech Pet CPR and First Aid Certified Instructor

Employee since December 2001

Cassi has lived in Ballston Spa since 2000. She started working part time at Milton Manor in December 2001 while in high school. She graduated from Ballston Spa High School a year ahead of her class in 2003. She continued to work part time while attending Siena College and graduated with a Bachelor of Science degree in Marketing and Management in 2007. After graduating from Siena, Cassi started full time as Assistant Manager. Cassi currently has four dogs, Thunder a Pug, Delta a Boston Terrier, Lightning an Australian Shepherd and Sam a mix breed. She actively competes in agility with three of her dogs and has many titles and championships. Cassi has two sons, Nathaniel and Lincoln. She earned her PetTech Pet CPR and First Aid Instructor Certification in May 2017. When she is not at work, she is spending time with her family or attending agility shows.



Customer Service Associate & Pet Attendant, PetTech Pet CPR Certified

Employee since June 2005

Sierra has lived locally in Greenfield Center all of her life. She started working at Milton Manor as a junior at Saratoga Springs High School. After graduating with an advanced regents diploma in 2006, she went on to attend college at SUNY Oswego. There she joined the equestrian team and biology club, while still working part time over holidays and summer vacations. In 2010 she received her Bachelor of Science degree in Zoology, followed by certification for Pet CPR and First Aid in January 2013. Sierra currently works as a full time receptionist and kennel assistant and takes care of her dog Indy, a miniature dachshund mix. In her spare time she likes to attend auctions and has a passion for antiques.



Professional Pet Stylist, AKC S.A.F.E. Groomer, Fear-Free Certified, PetTech Pet CPR Certified

Employee since February 2015

Nikki has been an animal lover since a child. As an art major in school, she found a way to merge her love for animals and art in grooming. Grooming family and friends furry loved ones as a teenager she knew she had found her calling. Specializing in hand scissor cuts and pet hand stripping with a focus on skin and coat issues, Nikki has been grooming as a Professional Pet Stylist now for 15+ years. Nikki works with the Milton Manor to give back to their community by donating grooming services to pets in need at local shelters to help them find their forever homes. In her spare time, she volunteers for the Saratoga County Animal Shelter assisting with the cleanliness and sanitation of facilities, helping with rehabilitating animals through enrichment and offering opportunities for positive social interactions. As a member in good standing with the International Society of Canine Cosmetologists, one of the toughest and most in-depth pet styling certification organizations in the world, Nikki continues to further her education by working on achieving her International Certified Professional Groomer (ICPG) title. Nikki has completed the AKC S.A.F.E. (Safety, Assurance, Fundamentals, and Education) Groomer certification in August 2017. The AKC believes that grooming safety should be a top priority and in turn created an in-depth course for pet professionals to help set a standard for the best practices focusing on pet care, health, and safety. In February 2019 she completed her Fear Free Groomer Certification. As a Fear-Free Certified professional, her mission is to prevent and alleviate fear, anxiety, and stress in pets by inspiring and educating the people who care for them. When she is not making our furry loved ones look and feel their best or working on continuing her grooming education, Nikki enjoys spending time with her family, Zac and their son Zachary, hiking, gardening, bird watching, and playing with their Jack Russell, Remington.



Professional Pet Stylist, Fear-Free Certified

Employee since May 2019

Chloe was born and raised in Ballston Spa. Her family used to take their dog , Dakota , to Milton Manor for grooming and boarding. Chloe has worked for several boarding facilities, veterinary hospitals, and owned her own dog sitting business. Working with animals all her life she realized grooming was the career she loved and wanted to pursue. Chloe has worked for Petsmart for over 5 years as a dog and cat stylist and a salon manager. Chloe is also a Fear Free certified pet groomer. Chloe prides herself in her hand scissoring skills as well as lion cuts for cats. She is currently the proud pet parent to 1 dog, Xander, a mixed breed rescue and 2 rescue cats, Hunter and Simone . Chloe loves taking her dog for hikes ,kayaking and long walks . Ever the adventurer - Chloe has zip lined over alligators, bungee jumped and even jumped out of a plane! Chloe looks forward to show her passion of animals and grooming to you and your pets!



Professional Pet Stylist

Employee since February 2020

Welcome Back Bill!! Bill has been working in the grooming industry for over 25 years doing everything from working in show and boarding kennels to working and owning a grooming salon in Florida. He was also a salon manager and academy instructor for Petsmart. Bill has competed in grooming competitions and for the last several years has owned and shown miniature poodles. Bill moved to Maryland in May 2019 but decided to move back to our area and groom for our clients again!!



Pet Assistant, PetTech Pet CPR Certified

Employee since May 2015

Madison has lived in Ballston Spa her whole life! She graduated from Saratoga Springs high school in 2014 with an advanced regent diploma and then graduated from Wells College in 2018 with a Bachelor's of Science degree in Biology. While at Wells College, she enjoyed playing Division III soccer, she joined the pre-vet club, and worked part-time as the head athletic trainer's assistant. Sophomore year of undergraduate college, she started working part-time at Milton Manor as a pet assistant. She has always had a connection with animals ever since she was young. This is one of the reasons why Madison's main goal is to attend a veterinary medicine college to obtain her Doctorate of Veterinary Medicine (DVM) to become a veterinarian. In June of 2018, she also started working part-time at Milton Veterinary Hospital, as a veterinarian's assistant, to gain more experience in the medical field. Madison recently completed her applications to eleven veterinary schools all over the United States, in hopes of starting vet school in September 2020. In her free time, she enjoys relaxing on Cayuga Lake at her lake house, babysitting, thrifting, dreaming about traveling, photography, and being with her dog. She has a 10 year old soft-coated wheaten terrier, named Rufus. He loves coming to Milton Manor for spa days, handsome hair cuts, and pedicures!



Dog Daycare Assistant, PetTech Pet CPR Certified

Employee since June 2016

Domenica was born and raised in Cheektowaga, NY, a suburb of Buffalo. She graduated from Nardin Academy HS with a regents diploma, and went on to attend Buffalo State College and Erie Community College, where she earned her degree in Criminal Justice. Shortly after the birth of her son, she began working at the Buffalo/Niagara YMCA, and eventually, the Saratoga Regional YMCA when her husband's job relocated the family to the area in January 2011. Her love of animals soon took over, and she began working for the local animal shelter, where she continues to volunteer. Domenica now resides in Ballston Spa with her husband Dave, her daughter Alexa, her son Bryan, and her 4 fur babies, Chili (an orange tabby), Layla (her daughter's tabby/munchkin mix who goes to college with Alexa!), George ( a sheltie), and Lana (her foster pittie mix). Domenica is the current President of the New York National Guard Family Readiness Council, and she is also a volunteer for HOPE (Homes for Orphaned Animals Exists). In her spare time she enjoys going home to Buffalo to visit family and friends, spending as much time outdoors as possible when the weather permits it, and running half marathons.



Activities Coordinator, PetTech Pet CPR Certified

Employee since August 2017

Amanda graduated from Schuylerville High School in 2018 and has lived in Saratoga Springs her entire life. She is currently attending the University of New Hampshire to study Marine Biology alongside her identical twin sister! Amanda has done dog agility for five years with her Sheltie Crickett and has also showed him multiple times. She also has a Corgi named Grasshopper, a French Bulldog named Luna, and a 17 year old cat named Tigger. During her free time, Amanda likes to go on walks with her dogs, foster animals, play varsity soccer, and watch movies!



Pet Assistant, PetTech Pet CPR Certified

Employee since March 2018

Joeetta moved from Massachusetts to North Hebron with her seven siblings in 2002. Upon graduating from Salem Washington Academy in 2007 she received The Memorial Sholarship, as well as The Washington Academy Teachers Association Permanent Art Collection Award. From 2008-2016 Joeetta found success working and showcasing horses in Jamaica Bay, Lucusville OH, and Ocala FL. From seasonal work at Saratoga Race Track, and assisting at the Upstate Equine Veterinary Clinic in 2017 Joeetta continues to educate herself with real world experience and applies her practice of Natural Horsmanship to her rescued horses; Light and Two Sox. She also continues her artistic persuit and is currently illustrating a series of independent children's books which she hopes will help raise awarness of animal abuse and neglect. She resides happily in Greenwich with her dog Rue, cat Willow and two horses.



Activities Coordinator, PetTech Pet CPR Certified

Employee since June 2018

Samantha has lived in Galway her whole life. She graduated from Galway High School in 2019, a small school in Saratoga County. She is now attending Suny Cobelskill, majoring in Animal Science. Sam loves playing volleyball. During her free time she enjoys going on hikes in the Adirondacks, fishing, kayaking, and being with friends and family. Her goal is to attend Cornell University for Veterinary School. She has wanted to become a Veterinarian since she was about 12 years old. Sam has always lovedma animals and that is why she believes working at the Milton Manor is a perfect fit. Her favorite animals include cats, dogs, horses, giraffes, and owls. She has always had cats growing up as a child and currently owns two. Her dream animals to own someday include a British Shorthair cat, a Siberian Husky, and a Shiba Inu.



Activities Coordinator, PetTech Pet CPR Certified

Employee since July 2018

Justin grew up in the Tri-State area in southern New York. In 2015 he moved with his family to Ballston Spa. For the next three years he atteneded Ballston Spa High School and graduated in 2018. Throughout high school he ran cross country in the fall, indoor track in the winter, and track and field in the spring. He currenlty attends Hudson Valley Community College and plans to transer to the University of Albany ofr his Bachelors in Biology. He then aspires to get into Cornell University to further study Veterinary Medicine and earn his DVM. Justin has always dreamed of becoming a veterinarian since he was a child and plans to pursue this career using Milton Manor as an amazing stepping stone into this field. At home he has a long-haired cat named Jingles, a black lab named Duke, and tortoise named Eris.



Pet Assistant, PetTech Pet CPR Certified

Employee since December 2018

Julie has lived in Saratoga County for most of her life. She graduated from Northern Adirondack High School in 1996. During that summer, she started working part time at Milton Manor. While working, she also atteneded Fulton Montgomery College for Veterinary Assistant. She received her Veterinary Assistant Certificate in May of 1997. After graduating, she started working full time and stayed until 2005 when she decided to try something new. In November 2018, she decided she missed working with pets. She is very happy to be back with the staff and pets at Milton Manor Pet Resort. Julie is married and has three cats. When not at work, she likes to spend time with her husband.



Daycare Assistant

Employee since November 2019

Courtney started her official work with animals her freshman year in high school logging over one hundred volunteer hours at the local Humane Society in Brunswick, Maine. After the time and experience with these pets she knew this was her future, but she was unsure in what direction she would pursue it. She has traveled with her family from Maine to Virginia to Southern California, and now back to New York since that time. While residing in California she worked in a very large full service facility. This is where she has earned her “paws” from daycare, kennel tech, meal prep, to assisting in minor outpatient surgeries. While gaining more experience in behavior training and animal care at Milton Manor Courtney aspires to become a veterinarian assistant. She finds the clinical animal care is her true calling. Until the future becomes her present she is thoroughly enjoying her time at Milton Manor dog daycare, getting to know her clients and spending quality time with their fur babies. Courtney enjoys all different animals and breeds, but a rottweiler has a special place in her heart and she hopes to adopt her own one day. When Courtney is not at work she enjoys daily trips to the gym, visiting with Maine friends, spending time with family in the beautiful Adirondacks, sightseeing, hiking, and getting to know her new home.


Milton Manor Pet Resort & Spa
612 NY-29
Middle Grove, NY 12850
Get Directions

Phone and Fax

(518) 587-6673
(518) 584-1212
(518) 691-4361

Boarding Hours

Open 7 Days a Week

8:00am - 12:00pm

3:00pm - 6:00pm

Closed most hours for drop off and pick up on major holidays. CARING FOR PETS 365 DAYS A YEAR.

Daycare Hours

Monday - Friday

7:00am to 9:00am

4:00pm to 6:00pm

Saturday & Sunday



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